Refund Policy

Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us at info@mountainstowater.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a refund will automatically be applied to your Paypal or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)
Our products with obvious signs of use, or with missing tags.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your PayPal or bank account again.

Then contact Paypal or your debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@mountainstowater.com 
 
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@mountainstowater.com  and return your defective item to us.