Frequently Asked Questions
How do they work?
Watch this quick video on how to inflate, deflate and use.
What is the recommended PSI?
The recommended pressure is 15 PSI. The boards can hold up to 23 PSI, however, you won't get much more performance or rigidity after 15 PSI.
How do I inflate my boards?
Assemble your dual-action pump by attaching the hose to the pressure gauge. Next, find the valve on the tail section of the board. Make sure the inner valve is in the "up" position when filling. (Otherwise, the air will escape when you take off the hose). Inflate with about 120 pumps. At about 100, it will become more difficult. At this point, remove the *high capacity screw under the pressure gauge and continue pumping until about 15 PSI.
(*There are two speeds for pumping depending on where you position the screw just below the pressure gauge. One mode is for a higher volume of air and less speed in filling and the other is for faster filling and less air).
How long does it take to inflate my board?
With the dual-action pump, it usually takes five to seven minutes, depending on the model and capacity.
Which way does my paddle go?
When you assemble your paddle, the logo should be facing forward.
Can I keep my board inflated when not in use?
Of course. The board won't lose air for many months. However, take care not to store your board in direct sunlight for long periods as it will over-expand. Over expansion is not covered in the warranty.
How do I deflate my board?
Make sure the valve is dry first so that water does not enter the board. Then, open the valve cap and press down and hold the valve for two seconds. (Warning, it's loud when you let out the air). Allow the board to deflate for a few minutes before you start folding. Wrap the nose first, then grab the board by the rails and roll the board up.
What is your "Return and Exchange Policy"
We want you to be fully satisfied with your purchase. When returning any unused items, please print out your order or write on a piece of paper your order #, name, address, phone number and reason for return.
This will help us issue a refund or send out a replacement ASAP upon receipt of the returned merchandise. All returns must be made within 14 days of the delivery date and items must be unused and in resealable condition. You are responsible for return shipping charges.
No Returns on Stand Up Paddle Boards or Clearance Items. If you have a problem with your board, please contact us immediately at email@example.com and provide as much information about the issue along with pictures when possible.
Returns of any UNUSED items are accepted within 30 days of invoice date for a full refund excluding shipping. Items must be returned in original packaging with all manuals, tags, etc. Merchandise returned that looks used or without all original packaging is subject to a restocking fee.
How do I order?
We accept orders online 24/7/365. We accept orders by phone at 360 951 0451 from 8 a.m. to 5 p.m - HST daily.
What are my payment options?
Mountains to Water accepts PayPal, Visa, Mastercard, AMEX, Discover and Amazon Pay. Our website is fully secure via a verified Shopify SSL certificate. Any payment information you enter on our website is fully encrytped through the Payment Gateway.
If you choose to pay via PayPal, you will be taken to the PayPal website to enter your CC info and then returned to our site once the payment has been confirmed and your order is complete. You are also welcome to call in your order the phone number listed above.